Delivery

We aim to process and dispatch all orders as quickly as possible.

Processing Time

• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

We currently deliver within the United Kingdom.

Estimated delivery time:

• United Kingdom: 2–5 business days

We are currently looking into expanding our delivery service to additional locations in the future.

Please note that delivery times are estimates and may vary due to courier delays, busy periods, or circumstances beyond our control.

Once your order has been dispatched, you will receive a confirmation email. Tracking information will be provided where available.

Returns & Refunds

We want you to be delighted with your purchase. If you are not completely satisfied with a standard item, you may request a return.

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging where possible.
• Proof of purchase is required.

Custom & Personalised Artwork

Custom, commissioned, or personalised artwork is created specifically for each customer. For this reason, these items cannot be returned, exchanged, or refunded unless they arrive damaged, faulty, or you receive the wrong item.

How to Request a Return

To request a return, please contact us with:

• Your order number.
• Your full name.
• The reason for your return.

We will provide instructions on how and where to return your item.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

Exchanges

We only replace items if they are faulty, damaged, or incorrect. Please contact us within 7 days of delivery if you need an exchange.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and photographs of the item and its packaging so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions about delivery, returns, refunds, or your order, please get in touch using the contact details provided on our website. We'll be happy to assist you.